We help you with your deliveries

To check the current status of your shipment, you can log in here using your tracking number (UES000 or UESM). You will also receive automatic notifications by email.

Our delivery schedule is Monday to Friday from 9:00 a.m. to 7:00 p.m., and Saturday from 9:00 a.m. to 2:00 p.m., with possible extensions until 9:00 p.m. during peak seasons or special events.

Once the purchase is confirmed, it is not possible to modify the delivery address.
Two delivery attempts will be made. If unsuccessful, the package will be made available for pickup at the nearest Pick Up or Xpres location.

You can track your shipment here using the tracking number (UES000).
To view our available Xpres and pickup locations, click here.

Your package is at the local branch. Delivery is scheduled within 24 business hours.

We have Pick Up and Xpres! points in various locations across the country. You can view them here. Your package will be sent directly to the address you provided. Our distributor has 24 to 48 hours after receiving the package to complete the delivery and may contact you to coordinate the handover.

Packages can be received or picked up by any person over 18 years of age. To collect a package from a UES Pick Up location, the person must present their ID and the tracking code. If the package is collected from our Xpres! network, a photocopy of the recipient’s ID and the ID of the person picking it up must be presented, along with the shipment or tracking code.

You will be notified when your package is en route and close to delivery via automatic notifications sent to your email or mobile phone. The driver may send an SMS or call before arriving to inform you that delivery is imminent.

Once the package has been received at one of our Pick Up or Xpres network locations, it will remain there for 7 business days awaiting pickup. The closest available Pick Up point to your provided address will be automatically assigned.

We will attempt delivery twice. The first attempt will take place during the scheduled time, and the second will occur within 24–48 hours after the first. Please note that anyone over 18 years old may receive the package — the purchaser does not need to be present at the address.

Pickups from businesses are available Monday through Saturday, by prior arrangement.

If the destination is the same pickup point, the package will be available for pickup within 24 business hours. The customer will receive a notification once it’s ready, or they can check the status directly using the tracking code on UES's tracking system.

It will depend on the selected service. Deliveries within Montevideo typically arrive within 24 business hours, and deliveries to the interior of the country take between 24 and 72 hours.

You can log in to the Client Center and request a pickup. From there, you can coordinate the date and time for UES to collect your shipments.

If you are a UES client with more than 250 monthly shipments and at least 10 per pickup, there is no charge. For more details, contact your assigned account executive. Pickup requests are submitted through our Client Center on the website.

Operating hours for sending or receiving packages are Monday to Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Extended hours are at the discretion of each Xpres! location. You can check the schedule here.

Yes, we deliver to all locations across the country, with both Pick Up and Xpres! points available for collection, and distributors delivering directly to your customers' addresses.

You can go to the following link and use your delivery notice number to schedule the delivery by selecting the address, day, and time that suits you best. If you don’t know your notice or tracking number, you can contact us through the form on our website (ues.com.uy), and we will provide it to you.

You must present a valid and undamaged national ID. Reports of stolen or lost IDs or any other document will not be accepted.

You can click here and use your delivery notice number to coordinate the delivery by selecting the address, day, and time that suits you best. If you don’t know your notice or tracking number, you can contact us via the form on our website (ues.com.uy) and we’ll provide it.

At the address registered with the financial institution, anyone over 18 years of age can receive the check. If you wish to receive it at a different address, you must receive it personally.